Privacy policy

Effective Date: October 17, 2026

This privacy policy outlines how we collect, use, store, and manage your data. If you have any questions or comments regarding employeereminders.com’s privacy policy or its enforcement, please contact us at: support@employeereminders.com.

1. Introduction

Your privacy is important to us. It is Employee Reminders' policy to respect your privacy regarding any information we may collect from you across our website, https://www.employeereminders.com, and other sites we own and operate, as well as through the Employee Reminders app.

2. Information We Collect

We collect the following types of information:

• User Data: Information related to your Slack workspace, including user IDs, usernames, and email addresses, to facilitate message delivery and track engagement.
• Message Content: The content of the messages sent through our service, including reminders, notifications, surveys, or compliance-related content.
• Engagement Metrics: Delivery status for each recipient, acknowledgment and Done / Need help responses with their timestamps, clicks on links in messages, and when a recipient opens the app’s Home tab in Slack.
• Account and Profile Information: We collect information when you create or modify your profile, set preferences, or make purchases through our Services. This may include your contact details, billing information, and preferences.
• Content You Provide: We collect and store content you post, send, receive, and share through our Services. This includes message content, files, and links you upload, as well as the audience you target for communications.
• Support Information: If you engage with our support channels, we collect information you provide to resolve issues, including contact details, problem descriptions, and any related documentation.
• Automatically Collected Information: We collect information about your interactions with our Services, including the features you use, the links you click on, and device and connection information such as your IP address, browser type, and operating system.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, recognize you across different devices, and improve our Services. We use essential cookies to keep you signed in and to protect forms. We also use first-party analytics cookies (a random visitor identifier and where you first came from) and Google Analytics to understand how people use our website, documentation and app—for example, which pages are viewed and which buttons are selected. These analytics don’t include the content of your messages or what you enter into forms, except the terms you search for in our documentation.
• Billing Information: Payments are processed by Stripe. We store the Stripe customer ID linked to your workspace; we do not store full card numbers. If you cancel or change your subscription in the app, we record the reason you choose and any comment you add, and share it with our team.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To deliver bulk messages, reminders, and acknowledgment buttons directly to employees' Slack DMs and manage the acknowledgment process.
• Engagement Metrics: To track and report on message views and acknowledgments, enabling organizations to monitor employee engagement.
• App Improvement: Aggregated and anonymized data may be used to improve the performance and user experience of the app.
• To Communicate with You: We use your contact information to send transactional communications, such as confirmations, technical notices, updates, and security alerts.
• For Safety and Security: We use information about you and your Service use to verify accounts and activity, monitor suspicious or fraudulent activity, and identify violations of Service policies.
• To Protect Our Legitimate Business Interests and Legal Rights: Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business.

4. Data Retention

At Employee Reminders, we prioritize your privacy and the security of your data. We retain collected information only for as long as necessary to provide you with the requested services. Once the data is no longer needed, we ensure it is securely deleted or anonymized. If you no longer wish for us to retain your data, you can request its removal by contacting our support team at support@employeereminders.com. We will promptly process your request and confirm the deletion of your data.

5. Data Storage and Security

We are committed to safeguarding your data with advanced security measures. All customer data is encrypted in transit and at rest, stored in multiple locations at our hosting provider’s data centers, specifically using Amazon Web Services (AWS). This ensures data availability and redundancy, protecting it from unauthorized access during transfer and while stored on our servers.

We employ regular data backups to further protect against data loss, ensuring that in the event of a system failure or other unforeseen circumstances, we can quickly restore access to your data. Our commitment to data security and redundancy ensures that your information is always available when you need it and protected from potential threats.

6. Data Sharing and Disclosure

We share User Personal Information with a limited number of third-party service providers who assist us with services such as:

• Server Hosting and Data Storage: Utilizing AWS for secure data hosting.
• Payment Processing: Stripe processes subscription payments, invoices and payment methods.
• Website Analytics: Google Analytics measures visits to our public website.
• Slack: Messages are delivered through Slack’s API. The app requests permission to send messages, open direct messages, and read your workspace directory (names and email addresses) so you can choose recipients. If you choose to send as yourself, it also requests permission to post messages on your behalf. It does not read channel messages.
• Customer Support and Email Delivery: Managing support tickets or sending email notifications.

We will not share personal information unless necessary to fulfill the service or if required by law.

7. Your Rights

You have the following rights concerning your personal information:

• Access: You can request access to the data we have collected about you.
• Correction: You can request corrections to any inaccurate or incomplete data we hold.
• Data Deletion: You may request the deletion of your data at any time by contacting us at support@employeereminders.com. While we strive to accommodate deletion requests, please note that deleting certain data may impact your ability to use some services.

8. How to Request Access, Transfer, or Deletion of Your Data

If you wish to access, transfer, or delete your personal data, you can make a request by contacting us at support@employeereminders.com. We will respond to your request within a reasonable timeframe and ensure the appropriate actions are taken. We maintain records of data removal requests to ensure accountability and compliance.

9. External Links

Our website and app may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA), we will not knowingly provide access to employeereminders.com or our services to persons under the age of thirteen (13). If we later learn that any member is under the age of 13, we will take steps to remove the member’s information from the database and restrict future access to the service.

11. Changes to This Privacy Policy

Any information collected is subject to our Privacy Policy in effect at the time of collection. We may modify and revise this Privacy Policy from time to time. We encourage you to check back regularly for any changes. Your continued use of this site or app after any change in this Privacy Policy becomes effective will constitute your acceptance of such change.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: support@employeereminders.com.