Is there a charge during the trial?
The 14-day trial is free. Cancel during the trial and you will not be charged.
Can I change plans later?
Yes. The person who purchased the plan can switch between Team and Business, or between monthly and annual billing, from Plans & billing. Stripe prorates the difference on your next invoice.
How do I cancel my subscription?
Sign in as the person who purchased the plan, open Plans & billing from your account menu and choose Cancel subscription. Paid features stay available until the end of your current billing period, and your templates and message history stay saved. You can also update your payment method and download invoices there.
Can we pay by invoice?
Invoice billing is available by arrangement. Contact support@employeereminders.com to arrange invoice billing.
How are people counted?
Each plan covers a number of unique people messaged per calendar month (UTC). Messaging the same person again—including automatic follow-ups—doesn’t count twice. Previews to yourself are free. If a send would go over your plan, we stop before sending and there are no overage charges.
Is there annual billing?
Yes. Annual billing saves 20%: Team is $276 a year ($23 a month) and Business is $948 a year ($79 a month).
Are audience segments limited?
No. Every plan includes unlimited audience segments, so you can organize messages around the right people.
What’s included on Free?
Up to 25 people a month, Acknowledge and Done / Need help buttons, due dates with overdue tracking, one automatic follow-up and response reports. Team adds repeating follow-ups, escalations, completion reports, templates and scheduling.
What does an attestation record?
An attestation asks people to confirm a statement, such as agreeing to a policy. Slack shows the statement in a confirmation before recording the response. Exports include each person’s response time and the exact statement and message text they agreed to.